Privacy Policy for ElecSys Lab
At ElecSys Lab, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and disclose your Personal Information when you use our website, elecsyslab.co.nz (“the Site”).
It is designed to comply with the New Zealand Privacy Act 2020 and other relevant regulations.
By using the Site, you consent to the collection and use of your Personal Information as described in this policy.
Collection of Personal Information
We collect information to provide our services, improve your experience, and comply with legal requirements.
1. Device Information
Examples Collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, and Site interactions.
Purpose: To optimize the Site, analyze usage, and enhance your browsing experience.
Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
2. Order Information
Examples Collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
Purpose:
Process orders, payments, and deliveries.
Communicate order updates and confirmations.
Detect and prevent fraud or unauthorized activity.
Provide relevant promotions or offers, based on your preferences.
Source: Provided by you during checkout or account creation.
3. Customer Support Information
Examples Collected: Contact details, communication records, and support ticket information.
Purpose: To address your inquiries and improve customer support services.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections if your information is inaccurate or incomplete.
To exercise these rights, contact us at admin@elecsyslab.co.nz.
Sharing of Personal Information
We may share your Personal Information in the following situations:
Legal Compliance: To comply with laws, regulations, or legal requests such as subpoenas.
Service Providers: With third parties that assist in order processing, payment handling, shipping, marketing, or fraud prevention.
Cross-Border Data Transfers:
If your Personal Information is transferred outside New Zealand, we will ensure the receiving country has comparable privacy protections, or we will obtain your explicit consent.
Usage of Personal Information
We use your Personal Information to:
Provide and deliver products or services.
Process payments and ensure secure transactions.
Communicate updates, offers, and relevant information.
Improve our Site and overall customer experience.
Retention of Personal Information
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
If you would like your information erased, contact us at admin@elecsyslab.co.nz.
Cookies
Cookies are small files stored on your device to improve functionality and user experience.
Types of Cookies We Use
Functional Cookies: Remember preferences like language and region.
Performance Cookies: Analyze how visitors use the Site to improve usability.
Advertising Cookies: Deliver personalized ads and track their effectiveness.
Social Media/Content Cookies: Enable sharing features and embedded content.
You can disable cookies via your browser settings, but doing so may limit certain Site features.
Security of Personal Information
We implement strict measures to protect your Personal Information from unauthorized access, misuse, or disclosure.
Our safeguards include encrypted data transmission, secure storage, and regular security reviews.
Do Not Track Signals
As there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection practices when such a signal is detected.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices, legal requirements, or operational needs.
Updates will be posted on this page with the revised effective date.
Complaints and Contact Information
If you believe your privacy rights have been breached, you can:
Contact us directly at admin@elecsyslab.co.nz.
Lodge a complaint with the Office of the Privacy Commissioner:
Website: privacy.org.nz
Phone: 0800 803 909
Contact Us:
Email: admin@elecsyslab.co.nz
Mail:
ElecSys Lab Limited
Unit 2, 2 Birmingham Drive
Middleton, Christchurch 8024
New Zealand
Thank you for trusting ElecSys Lab with your Personal Information.