Refund Policy for ElecSys Lab Products
At ElecSys Lab, we are committed to providing quality products and excellent service. Below is our refund and return policy.
30-Day Return Policy
You have 30 days from the date of delivery to request a return for ElecSys Lab products.
Eligibility Criteria for Returns:
The product must be in its original condition, unused, with all accessories, manuals, and packaging intact.
Proof of purchase, such as an invoice or receipt, is required.
To start a return, please email us at admin@elecsyslab.co.nz. Once your return request is approved, we’ll provide a return shipping label along with detailed instructions.
Important: Products sent back without prior approval may not be processed.
For questions regarding returns, contact us at admin@elecsyslab.co.nz.
Damaged or Faulty Products
If you receive a damaged, defective, or incorrect product, inspect it upon arrival and contact us immediately at admin@elecsyslab.co.nz. We’ll work quickly to evaluate and resolve the issue.
Non-Returnable Products
The following ElecSys Lab products are not eligible for return:
Custom-built systems or components tailored to your specifications.
Clearance or sale items.
Products damaged due to misuse or unauthorized repairs.
If you’re uncertain whether your product qualifies for a return, reach out to us at admin@elecsyslab.co.nz for assistance.
Exchanges
To exchange a product:
Submit a return request following our return process.
Once approved, place a new order for the desired product.
Refunds
Once we receive and inspect your returned product, we’ll notify you of the refund status.
If approved:
Refunds will be issued to the original payment method.
It may take 5–10 business days for the refund to be reflected by your bank or payment provider.
If you have further questions or require assistance, please don’t hesitate to contact us at admin@elecsyslab.co.nz.
Thank you for choosing ElecSys Lab!