Shipping Policy for ElecSys Lab
At ElecSys Lab, we are committed to providing reliable and efficient delivery services. Below is our Shipping Policy, designed to comply with New Zealand consumer protection laws,
including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Free Shipping Offer
Spend $1000 or more and qualify for free standard shipping.
This offer is subject to the following terms and conditions:
- Valid for online orders only.
- Applies to standard shipping services only.
- Excludes bulky goods, indent orders, and backordered items.
- Terms of this offer may change at any time without prior notice.
Delivery Charges
For orders shipped within New Zealand, the following charges apply:
Order Value Shipping Cost
-
Under $500 $30
-
$500 - $1000 $65
-
$1000+ Free
- Weight Limit: The above charges apply to standard items with a total order weight under 3kg.
- Bulky or Large Orders: For unusually large or bulky orders, our customer service team will contact you if additional freight charges are required.
- International Orders: For international deliveries, we will provide a quote with specific shipping costs based on your location and order details.
Delivery Timeframes
- Orders are processed within 1–2 business days after payment confirmation.
- Delivery times within New Zealand typically range from 3–7 business days after dispatch.
- Deliveries to rural or remote areas may take an additional 1–2 business days.
- While we strive to meet these timeframes, delays may occasionally occur due to courier schedules, public holidays, or unforeseen events.
Shipment & Delivery Information
Delivery Addresses
Goods cannot be delivered to a PO Box using express courier services. If shipping to a PO Box, select standard delivery during checkout.
For security purposes, we do not authorize couriers to leave deliveries unattended at the delivery location.
Parcel Lockers
We deliver to parcel lockers across New Zealand. Please provide accurate locker details during checkout to ensure proper delivery.
Incorrect, Damaged, or Lost Deliveries
Damaged or Incorrect Items: If your shipment arrives damaged or if you receive the wrong item, notify us within 7 days at admin@elecsyslab.co.nz.
Include a description and photos of the issue.
Lost Shipments: If your order is delayed or lost, contact us promptly. We will work with our courier partners to resolve the issue.
If delivery cannot be completed, we will provide a replacement or refund as required under New Zealand’s Consumer Guarantees Act 1993.
Non-Deliverable or Returned Shipments
If a shipment is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply for redelivery.
If a package cannot be delivered and is returned to us, we will contact you to arrange redelivery or a refund (excluding original shipping costs).
Customer Responsibilities
Ensure the delivery address provided at checkout is accurate and complete.
Be available to receive or collect your package during the specified timeframe.
Cancellations and Changes
If you need to cancel or modify your order, contact us immediately at admin@elecsyslab.co.nz.
Changes or cancellations may not be possible if your order has already been processed or dispatched.
International Deliveries
For international orders, we will provide a quote for delivery charges based on the destination, order size, and weight. Delivery times and customs processing may vary.
Customers are responsible for any applicable import duties or taxes.
Legal Compliance
This Shipping Policy is designed to meet the requirements of New Zealand consumer protection laws, ensuring transparency and fair treatment.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: admin@elecsyslab.co.nz
Mailing Address:
ElecSys Lab Limited
Unit 2, 2 Birmingham Drive
Middleton, Christchurch 8024
New Zealand